Are You Making Customer Retention a Top Priority?

Nearly two-thirds (64 percent) of consumers say they have ?stomped out? of stores and 67 percent say they have hung up on hold because of poor customer service, according to a new Consumer Reports survey.

I was astounded at the lack of priority and vision those statistics reveal when it comes to businesses not only attracting new customers but also retaining the ones we already have. In today?s marketplace, except for a few standout brands that have doneRead More

From Small Business Trends

Are You Making Customer Retention a Top Priority?

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