Griffin Hospital earns customer loyalty, and accolades, by creating customer experiences. Griffin Hospital’s efforts to understand the lives of patients and their families has earned them extreme customer loyalty. Their goal was to imagine what it would be like to be the patient so they could improve the experience for both patients and their families. But Griffin Hospital hadn?t always received this type of accolade.
Back in 1982, Griffin Hospital was very far from enjoying extreme loyalty.Read More
From Small Business Trends
Become a Provider of Choice: Shift Your Focus to Customer Experiences
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